Deputy Pensions Administration Manager

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service

As Deputy Administration Manager your role will involve:

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• Oversee annual and ad-hoc projects for defined benefit (DB) schemes
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• Monitor and ensure timely completion of projects in line with legislative and client requirements
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• Review and quality-check the work of less experienced administrators
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• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
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• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
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• Ensure accurate use of the time recording system for chargeable and non-chargeable activities
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• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
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• Prepare, check, and issue administration bills
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• Update change control logs, schedules, and internal spreadsheets
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• Oversee breaches, errors, and complaints logs, ensuring prompt action and review
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• Deputise at Administration Manager meetings when required
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• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress
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The person:

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• Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
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• Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
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• Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
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• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
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• Strong people management skills, with the ability to motivate and support staff
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• Demonstrable numerical aptitude through work or academic achievements
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Qualifications

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• Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent
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• Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)
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Benefits:

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• Competitive salary and annual discretionary bonus
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• 25 days' holiday (with buy/sell flexibility)
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• Generous pension matching scheme
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• Healthcare plan, life assurance, and employee discounts.
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• Flexible benefits scheme and employee assistance program
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• Digital GP service and paid volunteering days
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• Referral bonuses for introducing suitable candidates
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