Sales Coordinator

Company profile:

We are working with a well-established distributor of packaging consumables that provides a complete packaging solution to each one of its clients.

Title: Sales Coordinator

Role and Responsibilities:

We are currently looking to recruit an enthusiastic and committed individual to be an integral part of a sales team providing back-office support (including providing quotes and placing orders) to enable a field sales packaging specialist to spend their time actively selling, as well as account management to generate new sales orders.

Keys responsibilities include, but not limited to:

Support to allocated Packaging Specialist/s (Field sales)

Generate quotes

Process orders

Liaise with Warehouse to check order on course and inform customers of any potential delays/problems escalating to packaging specialist when appropriate

Deal with customer enquiries

Escalate issues to packaging specialist as and when required

Account Management/Sales

Provide account management for allocated customers including:

Be main point of call for all enquiries

Manage stock levels for call off stock

Deal with any queries/complaints escalating when appropriate

Proactively target new and inactive customers with the aim of gaining sales/regular custom

Actively cross-sell and up-sell products to existing customers

General Admin

Answer incoming calls and relocate them to the appropriate person if necessary

Respond to emails that come into general sales email address

File quotes and orders

Qualifications and knowledge:

Worked in a similar internal sales role

Worked for Wholesaler/Merchant preferable but not essential

Excellent customer service skills

Good planning and organisation skills

Strong IT skills including using email, word, Business Central (or similar customer order system)

Sales skills

Salary & Benefits:

£26,765.00, rising to £28,394.89

25 days holiday per year plus bank holidays

Contributory pension scheme in line with auto-enrolment and medical cash back plan

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