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Posted 20 July, 2026

Senior/Head Concierge

Abbatt Property Recruitment
London, ENG, GB Full Time

Job Description

Senior/Head Concierge

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Acton, West London (W3)

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£35,000 | 4 on/4 off | 8:00am - 8:00pm

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Are you an experienced Senior Concierge OR Head Concierge ready to take the next step?

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We're recruiting for a hands-on Senior/Head Concierge to join a modern residential development in West London. This is an opportunity to move into a broader operational role where you'll lead from the front, support your team, and play a key part in delivering an exceptional resident experience.

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The Role

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Working alongside the Site Lead, you'll oversee the day-to-day operation of the development, acting as the first point of escalation during your shift and ensuring the highest standards are maintained throughout the site.

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Your responsibilities will include:

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    Leading and supporting the concierge team

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    Delivering exceptional customer service to residents and visitors

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    Managing resident queries and complaints

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    Overseeing contractors and monitoring site standards

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    Carrying out building inspections and Health & Safety checks

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    Responding to incidents and ensuring effective resolutions

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    Supporting planned maintenance and operational projects

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    Maintaining accurate records and operational compliance

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This is a highly visible, hands-on leadership role where you'll spend as much time supporting your team and residents as you will managing the operation.

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About You

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We're looking for someone who is:

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    Currently working as a Senior Concierge, Head Concierge, Duty Manager or similar

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  • Residential, hospitality or facilities management experience is highly desirable.
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    A natural leader who enjoys mentoring and supporting others

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    Calm, organised and confident making decisions

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    Passionate about delivering outstanding customer service

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What's On Offer?

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    Genuine career progression opportunities

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    Annual salary reviews

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    Health Cashback Scheme

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    Group Life Insurance

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    Gym & retail discounts

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    Career progression and training

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Why Join?

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This is an exciting opportunity to join a growing residential operation where you'll have real responsibility, genuine support from senior management, and the chance to develop your career within one of the UK's fastest-growing property management businesses.

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If you're ready to step beyond concierge and into a true operational leadership role, we'd love to hear from