Commercial Account Handler

Hamilton Robertson is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £350+m of Gross Written Premium into the market annually.\n
The opportunity\n
\nDue to continued growth and success, we are seeking a highly motivated and experienced Commercial Account Handler to join our dynamic team based in our Bromley office.\n
Key areas of responsibility include:\n
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• Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work i.e. New business, Renewals, Mid Term Adjustments, Claims.
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• Ensure all business activity fully complies with FCA regulatory requirements and internal Conduct Policies and procedures.
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• Handle client complaints in line with regulatory requirements and the Companys Conduct Policy, ensuring timely and appropriate resolution.
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• Participate in the Training & Competence (T&C) scheme in accordance with role requirements, maintaining competency and proactively identifying areas for personal development.
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• Deliver and maintain a consistently high standard of customer service, promoting excellent client care at all times.
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• Develop and maintain strong professional relationships with clients, providing clear product guidance and support to meet their insurance needs.
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• Support client retention by assisting with renewal processes, including re-broking existing business where appropriate to ensure clients are offered suitable and competitive cover.
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• Promote the use of in-house premium finance options and insurer facilities where appropriate.
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• Provide support to Account Executives and wider team members as required to ensure smooth client servicing and operational efficiency.
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What were looking for:\n
\nTo be successful in this role, you must have the following skills;\n
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• Previous experience as a Commercial Account Handler, ideally with 1-2 years industry exposure.
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• Strong understanding of commercial insurance products.
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• Experience of working to high standards of FCA compliance.
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• Consistent record of target achievement and business growth.
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• I.T. skills including use of an insurance IT system, ideally Acturis.
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• Strong organisation skills.
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• The ability to work to a high level of accuracy.
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• Exemplary customer service skills with the ability to build solid relationships with clients and insurers.
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• Regulatory and compliance awareness.
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• Willingness to work towards Cert CII or already hold qualifications.
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What we offer:\n
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• Competitive salary commensurate with level of experience
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• Free parking
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• Company Pension scheme
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• Generous holiday entitlement, including birthday day off.
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• Bupa Healthcare Cash Plan
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• Life Assurance
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• Many more
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\nREF-229 426\n
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