Sprinkler Service Manager

Our client is a well-respected Sprinkler Contractor, installing and maintaining sprinkler systems on mainly commercial projects. They would like to recruit Sprinkler Service Manager.

You will have worked as a Sprinkler Service Engineer and, either, worked as aService Manager or be ready to make the step up.

Role:

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• Maintaining and developing good client relationships with existing client accounts.
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• Ensure there is a continuous pipeline of new service & maintenance works, both with new clients and existing accounts.
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• Together with our Headof Business, drive and develop the opportunity of the Residential Sprinkler market for both installation and maintenance contracts.
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• Demonstrate and deliver strong technical problem-solving skills.
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• Ensure commercially efficient logistical planning of external resources across both installation and service & maintenance teams.
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• Leadand educate external resource to seek new opportunities.
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• Report to Senior Management on key performance indicators set.
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• In line with company monitoring, manage and review external contractors and suppliers.
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• Secure compliance within the company by participating in external company audits these will include: - BRE Product Management (LPCB Certification), Health & Safety, Quality Management ISO901:2015.
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Key Duties and Responsibilities:

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• Actively seek new business. Following up on incoming enquiries as well as proactively seeking new opportunities.
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• Develop new business and maintain good client relationships within existing clients. With a focus to increase the number of Service Agreement Clients.
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• Prepare quotations for new or remedial works within the given timeframes.
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• Attend necessary Client/Site/Project Meetings.
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• To ensure that all site engineers have continuity of work and to make sure all engineers have the correct parts and equipment to undergo their planned works.
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• Scheduling and the booking of Service works, using our internal systems and following existing processes.
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• Ordering of materials and hire equipment for specific works. Using our approved suppliers, ensuring profitability is maintained within the scope of the project/works.
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• Ensure that H&S and Quality Management Systems, procedures and policies are beingadhered to internally with our site engineers and externally with Subcontractors.
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• Working with our complianceadministrator to ensure the engineer teams training certificates (internal & external) are maintained and the Training Matrix within our Quality Management System always remain current.
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• 1048 Certification, ensuring your departments work practices and process are following these company policies.
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• Occasional overtime working i.e. Emergency Call-Out Rota (if needed).
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