Collections Specialist

Collections Specialist | Slough | £27k + Excellent Benefits

This is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK. With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed. If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.

The Role

As a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears. Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service.

This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.

Key Responsibilities

• Manage inbound and outbound calls relating to overdue accounts

• Negotiate payment arrangements and repayment plans

• Support customers experiencing payment difficulties

• Resolve account queries and maintain accurate records

• Update internal systems and customer information

• Ensure all activities are completed in line with regulatory requirements and company procedures

• Deliver excellent customer service on every interaction

About You

• Minimum 2 years' experience within Collections, Credit Control, Debt Recovery or Customer Service

• Previous experience within a call centre or contact centre environment

• Strong communication and negotiation skills

• Ability to remain calm and professional during challenging conversations

• Excellent organisational skills and attention to detail

• Competent user of Microsoft Excel and Word

• Educated to A-Level standard or equivalent

• Experience within financial services would be advantageous

Benefits

• Salary of £27k

• Excellent benefits package

• Generous holiday entitlement

• Pension scheme

• Ongoing training and development

• Career progression opportunities

• Employee wellbeing initiatives

Apply Now

If you are looking for a role where you can utilise your customer service and negotiation skills while building a long-term career within a well-established financial services organisation, we would be delighted to hear from you.