Operations Assistant

Murray Recruitment are recruiting an Operations Assistant for our client based in Bathgate.

Role Overview

This is an excellent opportunity to join a busy and fast-paced logistics organisation in a customer-focused Operations team. The successful candidate will play a key role in coordinating time-critical transport bookings, supporting customers, drivers, and suppliers to ensure the smooth delivery of services. This varied position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional customer service while managing multiple priorities.

Key Responsibilities

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• Handle incoming telephone and email enquiries relating to same-day transport and logistics services.
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• Process customer bookings accurately and efficiently.
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• Monitor and track deliveries, providing updates to customers and internal stakeholders.
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• Liaise with drivers, suppliers, customers, and colleagues to ensure the successful completion of transport requirements.
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• Coordinate and manage time-sensitive shipments.
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• Prepare reports and maintain accurate operational records.
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• Support the management of specialist transport requirements and large distribution projects on a rotational basis.
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• Authorise invoices and assist with pricing activities.
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• Monitor third-party shipments and resolve any delivery queries.
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• Carry out a variety of administrative duties to support the Operations team.
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• Participate in the out-of-hours rota to support the 24/7 operation.
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Skills & Experience

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• Previous experience within a busy office, customer service, call centre, or logistics environment.
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• Excellent telephone manner and strong communication skills.
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• Good IT skills, including Microsoft Office, particularly Excel.
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• High level of accuracy and excellent attention to detail.
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• Strong organisational skills with the ability to manage multiple tasks simultaneously.
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• Ability to work effectively both independently and as part of a team.
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• A proactive, can-do attitude with a willingness to learn and develop.
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• Good geographical knowledge is advantageous.
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• Previous experience within transport or logistics would be beneficial but is not essential, as full training will be provided.
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Offering

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• Starting salary of £25,500 per annum.
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• Full-time, permanent position.
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• Monday to Friday, working an 8-hour shift between 8.00am and 6.00pm.
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• Full training and ongoing development provided.
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• Opportunity to build a long-term career within a growing logistics organisation.
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• Varied and fast-paced role with excellent career progression opportunities.
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• Supportive team environment.
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