Housing Officer

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Job Title: Housing Officer

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Location: Inverness

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Salary: Equivalent to up o £50,000 per annum, depending on experience

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Job Type: Temporary (Immediate start until end of November) | Full time

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The Opportunity:

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Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.

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This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You’ll be joining a fast paced and customer focused environment where no two days are the same.

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Hybrid working is available following initial training, alongside a flexible working policy.

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Key Responsibilities:

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• Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
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• Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
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• Conduct regular tenancy visits, property checks and sustainment support visits
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• Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
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• Support allocations, viewings and void turnaround processes to minimise rent loss
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• Work closely with internal teams and external partners including local authority services, health professionals and support agencies
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• Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
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• Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
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Requirements:

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Essential

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• Previous experience working as a Housing Officer or in a similar housing management role
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• Strong understanding of Scottish housing legislation and tenancy management processes
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• Experience dealing with ASB, tenancy sustainment and estate management
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• Excellent communication, negotiation and problem solving skills
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• Ability to manage a varied caseload independently
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• Experience working with vulnerable customers
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• Strong IT skills including Microsoft 365 and housing management systems
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• Full UK driving licence and access to a vehicle
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• Enhanced Disclosure Scotland clearance (or willingness to obtain)
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• CIH Level 4 (or working towards)
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Desirable

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• Experience within a Housing Association or local authority housing service
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• Knowledge of trauma informed practice
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• Experience attending multi agency meetings (e.g. MARAC / MAPPA)
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• Supervisory or mentoring experience
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What's on Offer:

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• Equivalent salary of up to £50,000 per annum, depending on experience
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• Temporary contract until end of November to finish a maternity cover
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• Monday - Thursday: 9 am – 5 pm
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• Friday 9 am – 4:30 pm
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• 1 hour lunch break
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• Hybrid working following training
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• Flexi-time policy available after training
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• Immediate start available
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About You:

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You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.

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How to Apply:

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For any questions ahead of applying, contact Lauren at Global Highland.

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