Account Manager

We're supporting a well-established Ipswich-based business working with global clients. Their work sits across claims/recoveries, reporting and risk insight, and they're investing heavily in new technology and data-led solutions, so it's a great time to join.

This Account Manager role supports the Senior Account Managers and acts as a key link between clients and internal operational/software teams. It's a fast-paced role with lots of moving parts, so strong organisation and attention to detail are essential.

What you'll be doing as Account Manager

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• Supporting the Account Managers to look after a portfolio of clients and keep relationships running smoothly
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• Helping onboard new clients and making sure everything is set up properly from day one
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• Co-ordinating day-to-day client requests, queries and updates, and making sure actions are followed through
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• Producing regular client reports and supporting meetings (pulling together figures, updates and insights)
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• Keeping client information, processes and systems up to date and accurate
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• Acting as the link between clients and internal teams to ensure work is delivered on time and to expectation
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• Supporting invoicing/admin tasks and helping keep things organised and compliant
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What we're looking for from the Account Manager:

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• Previous experience in a Client Relationship lead role
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• Naturally organised and able to manage a busy workload without missing the detail
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• Strong attention to detail and pride in getting things right
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• Confident building relationships with clients - friendly, professional and credible
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• Clear communicator (email, phone and video calls)
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• Takes ownership and follows tasks through to completion
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• Happy working to processes, and improving them where needed
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• Comfortable with systems, reporting and Excel (an interest in dashboards/tech is a bonus)
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• A team player who can also work well independently
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Hybrid (approx. 2-3 days office)