Senior Application Support Officer

Senior Application Support Officer
Job Ref: Bristol 5300634
Pay Rate: £310.36 per day PAYE
Hours per week: 37 Monday Friday, 9:00-17:00
This opening assignment is for 6 months

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Predominately remote basis but there may be occasions in person office sessions are required

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Bristol BS1 5TR

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Summary of what the candidate must have to apply:

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Strong knowledge of NEC Housing modules and configuration.

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Experience creating and amending communications and alerts.

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Experience using Task Manager and CRM functions.

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The ability to investigate and resolve application issues.

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Experience supporting system changes, upgrades and service improvements.

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Good stakeholder and supplier management skills.

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SQL knowledge, ideally with experience writing or amending queries.

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The role: We are looking for an experienced Senior Application Support Officer to lead the day-to-day delivery of application support services for Bristol City Council. You'll manage a team of Application Support Officers, ensuring business-critical systems remain available, secure and continually improved.

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You'll play a key role in supporting NEC Housing applications, coordinating system upgrades, resolving incidents, implementing changes and working closely with internal stakeholders and external suppliers to deliver an excellent support service.

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Key accountabilities:

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Lead and supervise a team of up to 10 Application Support Officers.

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Manage the day-to-day delivery of application support services.

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Oversee incidents, service requests and problem resolution.

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Coordinate system upgrades, maintenance and application releases.

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Configure and support NEC Housing applications.

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Drive service improvements and implement best practice.

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Build effective relationships with suppliers and business stakeholders.

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Monitor application performance and recommend improvements.

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Ensure high standards of data quality, security and GDPR compliance.

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Produce and analyse management information to support decision making.

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Escalate technical issues where appropriate.

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Support out-of-hours upgrades and technical activities when required.

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Requirements/key criteria:

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Essential:

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Extensive experience supporting NEC Housing applications.

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Experience delivering application support within a large organisation.

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Strong knowledge of NEC Housing modules and system configuration.

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Experience implementing application changes and continuous improvement.

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Ability to create and amend communications, alerts, Task Manager workflows and CRM functions.

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Experience managing incidents, requests and system upgrades.

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Strong stakeholder and supplier management skills.

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Experience leading or supervising technical support teams.

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Excellent problem-solving and analytical skills.

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Strong customer service and communication skills.

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Desirable:

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SQL knowledge with the ability to write or amend queries.

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Experience working within local government.

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Knowledge of ITIL principles and service management.

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Experience supporting business-critical enterprise applications.

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How to Apply

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• Quote the Job Title and Reference Number in your application.
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• Submit your CV in Word format.
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• Applications are reviewed on a rolling basisearly submission is recommended.
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