CUSTOMER ENGAGEMENT EXECUTIVE

Customer Engagement Executive\n
\nLocation: Bridgwater, Somerset\n
Department: Operations\n
\nJoin our growing team\n
\nUK Storage Company is the UKs largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country. As we continue to grow, were looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.\n
The Role\n
\nAs a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions. Youll support customers throughout their storage journey from initial enquiry through to move-in and beyond ensuring every interaction reflects our commitment to service excellence.\n
\nThis is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.\n
Key Responsibilities\n

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• Manage customer enquiries via phone, email and online channels
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• Convert sales opportunities into reservations and move-ins
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• Make outbound calls to follow up leads, re-engage customers and maximise opportunities
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• Deliver needs-based selling and promote additional products and services
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• Achieve individual sales targets and KPIs
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• Provide exceptional customer service and resolve queries effectively
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• Support customer onboarding, account management and vacating processes
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• Maintain accurate customer records and CRM information
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• Assist with debtor management and payment conversations professionally
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• Contribute to campaigns, projects and wider contact centre activities
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What Were Looking For\n

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• Previous experience in customer service, sales or a contact centre environment
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• Strong telephone communication and relationship-building skills
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• A proven ability to achieve targets and deliver results
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• Confidence handling objections and closing sales opportunities
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• Excellent organisation and attention to detail
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• Good IT skills and experience using CRM systems
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• A positive, proactive and customer-focused approach
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Experience within self-storage, retail, property, hospitality or other service industries would be advantageous, but were looking for the right attitude and willingness to learn.\n
What Youll Bring\n

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• A passion for delivering excellent customer experiences
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• Commercial awareness and a results-driven mindset
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• Resilience, enthusiasm and a proactive approach
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• Strong communication and problem-solving skills
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• The ability to work effectively as part of a team in a changing environment
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Why Join Us?\n
\nYoull be joining a growing business where customer experience is at the heart of everything we do. We offer opportunities to develop your skills, contribute to exciting business growth and be part of a supportive Operations team.\n
\nIf youre motivated by helping customers, achieving goals and making a difference, wed love to hear from you.\n
Call Trudy on 01278 497450
\n or email your CV and cover letter to
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