Sales and Customer Service Manager

Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world!

Benefits for Sales and Customer Service Manager

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• Employee Assistance Programme - EAP (supports our employees’ wellbeing on many issues both in and out of work)
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• Excellent bonus potential
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• Health & Fitness Discount Vouchers
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• Cycle to Work Scheme
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• Free Staff Parking
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• 25 days holiday
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• Birthday Voucher
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• Christmas Voucher
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• Dress Down Fridays
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• Staff Rewards Voucher Scheme based on performance
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• Staff Referral Scheme
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• Paid time off for volunteering
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• Eye care vouchers
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• Free Flu Vaccination
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• Pension contributions after 3 months service
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Duties for Sales and Customer Service Manager

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• Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets.
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• Drive sales performance through effective pipeline management, coaching, and customer engagement strategies.
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• Ensure exceptional customer service standards are maintained across all customer touchpoints.
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• Monitor and improve customer satisfaction metrics, response times, and service quality.
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• Handle escalated customer queries and complaints professionally and efficiently.
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• Analyse sales and service data to identify trends, opportunities, and areas for improvement.
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• Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.
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• Implement processes to improve efficiency, productivity, and customer experience.
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• Support recruitment, onboarding, and ongoing training of team members.
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• Prepare regular performance reports.
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This Sales and Customer Service Manager role is a full time, permanent role due to start asap!