Allocations & Credit Control Administrator

Allocations & Credit Control Administrator Salary: £26,500 per annum Location: Hybrid working (2 days office / 3 days home) Hours: Monday to Friday, 8:30am - 4:30pm Contract: Permanent Start Date: July 2026 We are recruiting on behalf of a well-established and growing organisation for an experienced Allocations & Credit Control Administrator to join their finance team. This is an excellent opportunity for someone with previous payment allocations and sales ledger experience who enjoys working in a fast-paced environment and building strong relationships with customers. The Role: The successful candidate will be responsible for managing a ledger of customer accounts, allocating high volumes of payments, resolving account queries, and supporting credit control activities to ensure outstanding balances are collected efficiently. Key responsibilities include: Allocating and reconciling high-volume customer payments Investigating and resolving remittance and payment allocation queries Reconciling customer accounts and maintaining accurate records Chasing outstanding balances via telephone and email Issuing debit notes and managing unresolved account queries Producing regular updates on outstanding balances and unallocated payments Supporting colleagues with allocations, credit control and holiday cover Assisting with process improvements and achieving team KPIs Handling ad-hoc finance administration duties as required To be successful in this role, you will have: Strong payment allocation experience (essential) Credit control experience (advantageous) Excellent communication skills, both written and verbal Strong attention to detail and a high level of accuracy Good organisational and time management skills A proactive and customer-focused approach Confidence working with finance systems and Microsoft Office, particularly Excel Benefits: Hybrid working - 2 days in the office, 3 days from home 23 days annual leave plus bank holidays Additional holiday entitlement based on length of service Annual performance-related bonus scheme Employee recognition programme with voucher rewards Christmas gift voucher Regular team lunches and social events Free parking options available If you're an experienced allocations professional looking for a stable, supportive business where your contribution is valued, we'd love to hear from you