Lift Services Manager

Lift Services Manager

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Location: Medway

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Salary: £65,000

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Benefits: Company Car/ Car Allowance, 25 days annual leave + Birthday off

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Due to growth, my client are looking for a Lift Services Manager to join their team based in Medway. This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation.

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The Role

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Operational Leadership

·Lead the Service Department and ensure effective day-to-day operation and resourcing. ·Manage all service contracts and repair activities (planning, allocation, close-out). ·Own the out-of-hours/night-call rota; publish monthly and whenever changes occur. ·Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current. \n

Customer & Stakeholder Communication

·Primary point of contact for clients; provide timely updates on out-of-service lifts and progress. ·Escalate technical, safety, or commercial risks to the appropriate managers. ·Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated. \n

Financial & Commercial Control

·Liaise with and oversee agreed interfaces with the Finance Department and finance procedures. ·Prepare and process small-works/service quotations; raise POs; control materials and stock purchases. ·Track job costings and margins; review quote conversion and approve invoices within delegated authority. \n

People, Safety & Assets

·Deliver toolbox talks; carry out site audits and van inspections with engineers. ·Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable. ·Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures). \n

Quality & ISO Management

·Review engineers' service and repair reports for accuracy, quality and close-out evidence. ·Inspect service and repair works for quality control; raise NCR/CAPA where needed. ·Maintain controlled documents, forms and logs; support internal audits and management reviews. ·Maintain training/competence records and the qualifications matrix. \n

Reporting & KPIs

·Issue weekly and monthly KPI updates and client-specific KPI packs ·Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts. ·Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance.\n
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