Leasehold Officer

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• ,planforthefutureandmakeahouseahome.
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• LeaseholdOfficerTheHousingServicesteamareresponsiblefordeliveringtheCouncilsstatutoryhousingfunctions,includingtheallocationandmanagementoftheCouncilshousingstock,monitoringandrecoveryofhousingrelateddebtandtenantengagementresponsibilities.
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• LeaseholdOfficerThejobholderwillworkaspartofabusyteamofhousingprofessionalsspecialisinginIncomeManagementacrossarangeoftenuretypesandchargeableservicestoprovideacomprehensive,high-qualityserviceandensureourcustomerscansustaintheirtenancies.Bymaximisingincomecollection,itenablesustofundandreinvestinhousingrelatedservicesfortenantsinNorthYorkshire
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• Thejobholderwillbeexpectedtoundertakeintensivemanagementofleaseholderaccountsfordomesticproperties,gardenandgarageplots,communalservicecharges,sharedownershipcharges,,socustomersprioritisetheirresponsibilitytopay.
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• Thekeyjobroleswillincludetheadministrationofafullrangeofcustomeraccountmanagement,collectionandrecoveryfunctions,includingattendanceatCourttoensureallhousingrelatedincomeispaidandtakeappropriateactioninaccordancewithPolicy&Procedurefornon-paymenttoreducethenumberofaccountsthatfailandpreventhomelessness.
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• Youwillalsoprovideknowledgeablehelpandadvicetocustomerswhoareexperiencingfinancialdifficultyandstrugglingtomeettheirrentobligationsand,supportandencouragecustomerstoseekoutsolutions,accessrelevantbenefitsandsignpostthemtoothersupportproviders.
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KnowledgeandExperienceLeaseholdOfficer

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• ExperienceofhousingmanagementwithinaSocialHousingenvironment,
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• Experienceofdebtrecovery,pursuanceofhousingarrearsandenforcement.
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• Experienceofworkingwithvulnerablecustomersinfinancialhardship
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• Experienceofdeliveringcustomerfocusedservicesinavarietyofsettings.
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• AwarenessandunderstandingofHousinglegislationandanappreciationofthedutiesandresponsibilitiesoftheCouncilasalandlord.
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• Understandingofleaseholdersobligations.
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• Experienceofworkingwithotheragencies.
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• Awareness,knowledge,andadherencetoInformationGovernance/DataProtectionprinciples.
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• AwarenessandknowledgeofEqualitylegislation
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• Awarenessofsafeguardingresponsibilities
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OccupationalSkillsLeaseholdOfficer

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• Goodstandardofnumeracy,Englishlanguageandcomputerliteracy,includingtheabilitytoexplainpoliciesandproceduresclearly
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• Analyticalandproblemsolver,bringsownideasandinitiativestoresolveissues.
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• Abilitytolistenandbesympathetictocustomers,ofteninstressfulsituations.
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• Abletodevelop,maintainandcontributetoconstructiveworkingrelationships.
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• Abilitytofollowsetprocedures.
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• Abilitytoworktodeadlines.
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• Abletocommunicateeffectively,andwithempathy,toawiderangeofpeoplewithvaryingneedstoensurethemessageisunderstood.
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• Plansandorganisesworktomeetindividual,teamandorganisationalobjectives
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• Abilitytoworkunderpressureandwithcustomerswhohavehighexpectations/goodnegotiationskills
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• Supportsopportunitiesforpositivechangeandactivelylooksforwaystoimprovetheservice.
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• WillingtoworkflexiblyinaccordancewithpoliciesandprocedurestomeettheoperationalneedsoftheCouncil.
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