Service Manager - Mechanical/HVAC

JOB TITLE: HVAC Service Manager

LOCATION: office is based in Hampshire with contracts in Berks, Hampshire, Surrey & London

SALARY: £50 - £60k + car/alloance, mobile, laptop, pension

CONTACT: Kerry Hayes -

COMPANY INFORMATION - HVAC Service Manager

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• Reputable and well-established local business with a reputation for high standards; specialising in M&E Engineering including mechanical and commercial gas, electrical and HVAC maintenance.
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• Close working relationships with high profile clients meaning long term contracts and security.
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• Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, mechanical plantrooms, chillers, air conditioning and ventilation
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• Operating a team of both static and mobile engineers across the Slocal area
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• Excellent reputation for delivering quality and high standards of service working on schools, colleges, offices and other sites of a commercial nature.
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CANDIDATE INFORMATION - HVAC Service Manager

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  • Strong technical knowledge of commercial HVAC and refrigeration systems is essential.
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  • Industry experience within commercial HVAC, refrigeration or building services is essential.
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  • Previous experience in a service management, technical support or operational leadership role.
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  • A sound understanding of Health & Safety requirements, industry standards and current legislation.
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  • Ability to support engineers technically and communicate confidently with both technical and non-technical clients.
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  • Commercial awareness, with the ability to prepare quotations and assess remedial and repair requirements.
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  • Strong organisational skills, good time management and the ability to prioritise a varied workload.
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  • A proactive and professional approach, with strong communication skills, attention to detail and good IT literacy.
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  • A positive, optimistic attitude with the ability to motivate and develop a high-performing team.
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  • Relevant qualifications, together with the willingness and capability to learn new systems, standards and legislation.
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  • Full UK driving licence required.
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JOB INFORMATION - HVAC Service Manager

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  • Manage the delivery of commercial HVAC, refrigeration and FM service operations, including engineer rota's, standby cover, daily and weekly scheduling, training and annual leave.
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  • Lead, motivate and manage engineers and subcontractors to ensure a responsive, professional and efficient service operation.
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  • Overall responsibility to engineers - ensuring they are up to date with training, certifications and competency requirements relevant to the work they undertake. Carry out regular site inspections and annual reviews.
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  • Oversee the day-to-day operation of the operations department, ensuring contractual, statutory/mandatory jobs are planned, scheduled, completed, reported accurately and followed up quickly.
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  • Provide technical support and guidance to engineers across service, maintenance, repairs and remedial works.
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  • Interpret technical requirements from engineers and clients to support the procurement of spare parts, repairs and remedial solutions.
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  • Manage small works projects across the HVAC+R industry from initial scope through to completion, ensuring quality, safety and client satisfaction.
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  • Coordinate labour, materials and subcontractor resources to maintain service efficiency and high standards of delivery.
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  • Oversee the accurate mobilisation of new service agreements, including preliminary site surveys, asset verification and service set-up activities.
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  • Build strong working relationships with key clients and regularly attend site meetings, supervise works, audit service delivery and oversee critical works when required.
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  • Prepare and present quotations, service updates, proposals, reports and correspondence clearly and professionally to both technical and non-technical stakeholders.
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  • Be commercially aware and produce realistic quotations for service, repairs, remedial works and small projects across HVAC+R operations.
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  • Maintain strong supplier and subcontractor relationships to support service performance, availability and value for money.
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  • Monitor departmental performance, workload and financial outcomes, reporting key updates and profitability to management.
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  • Manage Health & Safety responsibilities in line with company procedures, including compliance, toolbox talks, safe working practices, risk awareness, RAMS.
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  • Support the maintenance of company accreditations and quality standards, including ISO 9001 and other relevant compliance requirements
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