Workday HCM Lead /Consutlant

Role: Workday HCM Lead

Location: Hybrid working with office-based at Swindon, Stockton and Newport, with flexibility depending on business needs, UK

Duration: Permanent

Role Type: Hybrid

\n Role Overview:

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• Workday HCM Lead is a senior specialist role providing technical leadership and subject matter expertise
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• matter expertise across Workday Human Capital Management within a complex government
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• shared services environment.
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• Working as part of a multi-disciplinary delivery team, you will provide hands-on configuration
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• expertise alongside technical leadership, design assurance and supervisory support. You will act
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• as a senior trusted adviser and escalation point, ensuring solutions are robust, scalable,
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• compliant and aligned to Client and wider government standards.
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\n Key Responsibilities:

Act as a senior Workday HCM authority, providing functional and technical leadership

across areas such as:

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• Core HCM
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• Organisations, Staffing Models and Job Architectur
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• Business Process Framework
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• Compensation, Absence, Talent and/or Performance (depending on scope)
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• Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand.
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• Enforce SLA/KPI frameworks, proactively monitoring performance against response and
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resolution targets and driving continuous improvement where breaches occur.

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• Ensure effective communication with business stakeholders, providing timely updates on
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• incidents, service performance, and changes impacting operations.
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• Define, promote and assure best practice for Workday HCM configuration, design and
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support across the team.

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• Provide technical assurance and peer review of designs, configurations and changes
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delivered by colleagues, system integrators and third-party suppliers.

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• Lead and facilitate complex requirements-gathering and design workshops, translating
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• business needs into clear functional designs and configuration decisions.
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• Drive business process improvement, standardisation and optimisation in line with shared
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services and government best practice and reduce incident volumes.

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• Oversee enhancements, releases and regulatory changes, ensuring quality, compliance
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and auditability.

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• Provide oversight of testing activities including system testing, integration testing and
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user acceptance testing, acting as an escalation point for complex defects and issues.

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• Build and maintain effective working relationships with senior HR stakeholders,
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programme leadership, architects and suppliers.

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• Provide clear and timely communication of risks, options and recommendations to
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support decision-making.

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• Support transition to service and ongoing operational support, including knowledge
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transfer, documentation and handover to support teams.

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• Provide day-to-day technical supervision, coaching and mentoring to Band D/E
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colleagues and contractors.

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• Contribute to capability development, knowledge-sharing and succession planning within
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the Workday team.

Essential Skills, Knowledge and Experience:

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• Significant experience working with Workday HCM in a senior configuration,
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• implementation or support role.
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• Deep understanding of end-to-end HR processes within large, complex organisations.
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• Proven experience providing technical leadership, assurance or oversight within ERP or
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• SaaS environments.
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• Experience supervising, mentoring or coaching other consultants, analysts or partners.
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• Strong experience gathering, validating and translating complex business requirements
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• into functional designs.
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• Excellent stakeholder management and communication skills, with the ability to influence
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• at senior levels.
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• Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies.
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Desirable Experience:

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• Experience working within a government, public sector or shared services environment.
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• Exposure to Workday Payroll and integrations with third-party payroll providers.
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• Experience supporting Workday integrations, reporting and analytics.
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• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to
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support transformation, data migration or operating model design.

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• Relevant Workday or professional certifications.
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