Apple macOS Subject Matter Expert

Lead engineering, administration, and continuous improvement of the Agency macOS endpoint environment, including JAMF Pro, Apple Business Manager, device enrollment, compliance, and configuration management. Design, build, maintain, and secure standardized macOS workstation images and baseline configurations supporting both on-site and remote/VDI users. Engineer and manage macOS application deployment, patching, version control, configuration compliance, and remediation of configuration drift using JAMF and approved enterprise management tools. Implement and maintain secure enrollment, provisioning, reassignment, decommissioning, and asset lifecycle processes for macOS devices, including FileVault recovery key management and device inventory integration. Configure and maintain macOS security controls, authentication mechanisms, certificate management, conditional access integrations, and hardware-backed credential solutions where appropriate. Ensure collection and forwarding of macOS endpoint telemetry, Unified Logs, EDR data, and audit information to enterprise monitoring and security platforms. Provide engineering support for escalated Service Desk issues involving macOS imaging, enrollment, patching, authentication, endpoint security, and remote access. Produce technical documentation, operational runbooks, knowledge-transfer materials, and engineering recommendations supporting long-term sustainment and audit readiness.