Job Description
OPERATIONS MANAGER Position Summary: The Operationsl Manager oversees the full operation of Full Scale Indoor Entertainment, a family entertainment center in Humble, Texas. This role is responsible for guest experience, staffing, safety, revenue, food and beverage, attractions, parties, and daily performance across all departments. Primary Duties: %CF; Lead all departments including front desk, attractions, parties, kitchen, bar, and maintenance. %CF; Drive sales, profitability, labor control, and guest service standards. %CF; Hire, train, coach, and evaluate managers, supervisors, and team members. %CF; Ensure safety, cleanliness, maintenance, and policy compliance throughout the facility. %CF; Review reports, manage budgets, track performance, and support marketing/community outreach. %CF; Handle escalated guest concerns and make operational decisions during busy periods.
