IT Support Specialist

Job Type\n
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\nFull-time\n
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\nDescription\n
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BASIC FUNCTIONS:\n
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\nAre you someone who enjoys solving problems, helping others, and working with technology? We're looking for a motivated individual to join our team in a support-focused help desk role. Thisposition is perfect for someone who thrives in a collaborative environment but can also work independently to get things done.\n
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\nAs part of our help desk team, you'll be the first line of support for end users-resolving tickets, maintaining documentation, and assisting with IT projects. You'll also work closely with our Network and System Administrators to ensure smooth operations across the organization.\n
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ESSENTIAL FUNCTIONS:\n
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\nRespond to and resolve end user support tickets\n
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\nSet up new user accounts and hardware\n
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\nTroubleshoot hardware and software issues\n
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\nEscalate complex issues when needed\n
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\nMaintain internal help documentation and procedures\n
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\nKeep service records for hardware up to date\n
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\nAssist with IT projects as time permits\n
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\nBe a key part of our help desk support system\n
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\nRequirements\n
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\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\n
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• Computer Hardware
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• Windows 10/11
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• Windows Server
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• Networking fundamentals
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• PowerShell
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• Active Directory
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• Office 365
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