Customer Service Representative

Position: Customer Service Representative (Level III) Client: Banking industry Job duration:12 Months (Possibilities of extension OR conversion to FTE) Location: Tampa, FL 33634, USA Payrate : $20 - $21 per hour Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Shift: Training Hours – Monday through Friday 9 am -5:30 pm EST – Will follow schedule selected at offer time, once training is completed Monday- Friday 10am-6:30pm EST Monday- Friday 11am- 7:30pm EST Monday- Friday 12pm-8:00pm EST Monday-Friday 12:30pm-9:00pm EST Job Description: Department- 401k Retirement and Benefits Retirement and Benefits support participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error-free processing of financial transactions. Required- Requirement of 2 or more years of customer service experience. Must possess to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information Computer Literacy and proficient in using Outlook, Word, and PowerPoint is a REQUIREMENT Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment Strong communications, great grammar, and the ability to communicate with management, peers, and clients Robust customer service and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise Positive attitude that embracing coaching as an opportunity to improvement in current role Ability to handle confidential matters and sensitive information in a responsible manner. Ambitious and self-motivating