IT Technical Aid

Job Title : IT Technical Aid Job location : Los Angeles, CA (Onsite) Duration : 12+ month contract with possibility for extension Job Responsibilities: The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware. Skills Required: The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues. Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers. Education Required : A high school diploma or equivalent. Additional Information : This is a part-time position at 20 hours a week. If this opportunity aligns with your skills and career goals, please reply to this email with your updated resume, expected hourly rate (W2), and availability for a quick call to discuss next steps. Looking forward to hearing from you!