Technical Support Specialist

Job Title: Tech Support Location: Chandler, AZ Work Arrangement: Hybrid Client Industry: Enterprise BFSI client Duration: 12+ Months Contract Schedule: Monday to Friday, Standard working hours Top Three skills: Customer Service & Client Support – Excellent client care, phone/chat support, strong communication, and delivering a high-quality customer experience. Technical Troubleshooting – Hands-on experience supporting Windows 10/11, MS Office 365, SharePoint, VPN/Citrix, and basic hardware/software issues. Ticket Management & Multitasking – Experience documenting incidents clearly, managing multiple chat/call requests simultaneously, prioritizing workload, and using ITSM/ticketing tools (e.g., Remedy, ServiceNow, Jira). Desired Skills: Technology Call Center and or Customer Service experience 1 to 2+ years. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support – Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network – Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential) Note: Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts which is for initial 5 weeks all fully onsite. Compensation: Hourly Rate: $17 – $19 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us: At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now on [email protected] or 973-841-2468. Please note we need local to Chandler, AZ candidates who could be available for 1 inperson interview.