Equipment Service Manager

Join a well-established equipment manufacturer and service provider supporting supporting specialized equipment for construction and utility companies across the central Texas region. This position is responsible for leading the daily operations of a growing branch service department, overseeing technicians, coordinating service activities, and ensuring exceptional customer support. The ideal candidate will bring a combination of leadership experience, strong mechanical aptitude, and a customer-focused mindset. Responsibilities: * Lead and coordinate the daily activities of service technicians and shop personnel * Dispatch technicians and assign work orders based on customer needs and operational priorities * Serve as the primary point of contact for customer service and equipment support inquiries * Monitor maintenance activities, service costs, and equipment repair performance * Oversee service department operations, ensuring work is completed safely, efficiently, and on schedule * Manage ERP data, service records, and maintenance reporting for accuracy * Monitor parts inventory and coordinate with vendors as needed * Train, coach, and develop service technicians while promoting a strong team culture * Track service metrics and identify opportunities for continuous improvement * Ensure compliance with company safety standards, policies, and procedures Qualifications: * Previous management or supervisory experience within a service, maintenance, or repair operation * Strong mechanical aptitude with experience in equipment, diesel, automotive, construction equipment, truck repair, or related service industries * Experience coordinating service activities, dispatching technicians, or overseeing maintenance operations * Familiarity with ERP systems, CRM software, or similar computer systems * Strong leadership, communication, customer service, and problem-solving skills * Experience training, coaching, and developing technicians or service personnel * Rental equipment industry experience is a plus * Valid driver's license