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Posted 20 July, 2026

Customer Service Department Manager - Bilingual

Uline
Irving, TX, US Full Time

Job Description

Customer Service Department Manager - Bilingual

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Pay from $85,000 to $100,000 per year

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Texas Branch - Irving, TX

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Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

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Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

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Position Responsibilities

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    Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

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    Manage the daily activities of various Customer Service departments.

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    Evaluate team procedures and identify areas for improvement.

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    Review performance reports and suggest ways to increase efficiency.

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    Resolve escalated customer issues promptly.

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Minimum Requirements

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    Bachelor’s degree.

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    Bilingual (English / Spanish) - fluent in both verbal and written forms.

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    3+ years of customer service management experience.

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    Demonstrated ability to effectively coach and develop a high-performing team.

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Benefits

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    Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

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    Multiple bonus programs.

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    Paid holidays and generous paid time off.

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    Tuition Assistance Program that covers professional continuing education.

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Employee Perks

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    Best-in-class, clean, modern air-conditioned facilities.

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    First-class fitness center and beautifully maintained walking paths.

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About Uline

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Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

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Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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EEO/AA Employer/Vet/Disabled

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#LI-CM1

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#LI-TX001

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(#IN-TXMANC)

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#ZR-TXCS

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!