IT Support - 3rd Line - Trackside

IT Trackside Support Engineer

Up to £42,000 DOE | Fixed-Term Contract

Brixworth – F1

Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport?

We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.

The Role

As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects.

Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required.

This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.

Key Responsibilities

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• Provide expert 3rd Line technical support across Trackside and Test Operations environments.
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• Own incidents, requests and escalations through to successful resolution.
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• Deliver technical solutions throughout the ITIL service lifecycle.
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• Act as a technical SME, supporting colleagues and key business stakeholders.
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• Identify opportunities to improve IT services, processes, reliability, security and performance.
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• Ensure all work adheres to IT governance, security standards and best practice.
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• Build strong relationships with internal teams and third-party suppliers.
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• Support operational and project-based activities while meeting demanding SLAs and deadlines.
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• Champion service improvements and continual innovation.
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Technical Skills & Experience

We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:

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• Windows 10 & Windows 11
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• Mobile Operating Systems (iOS & Android)
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• Microsoft Azure Stack
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• Microsoft 365
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• Multi-vendor hardware build, deployment and break/fix
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• Active Directory
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• Group Policy Management
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• Change Management
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• Jira ITSM (or equivalent ITSM platform)
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• Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
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• Cloud and physical storage technologies
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• Performance monitoring, availability monitoring and restoration
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• 2–3+ years' experience in a senior IT Support / 3rd Line Support role or equivalent
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Qualifications

Essential

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• ITIL Foundation (v3 or v4)
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• CCNA certification or equivalent networking knowledge
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• Degree or equivalent commercial experience
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Desirable

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• Microsoft Certifications
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• CCNA Certification
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• Previous Formula 1 Trackside experience (or similar high-performance environment)
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• A genuine passion for Formula 1 and Formula E
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About You

You'll be:

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• Adaptable and able to thrive under pressure
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• Resilient and capable of making quick decisions in fast-paced environments
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• Customer-focused with excellent communication skills
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• Detail-oriented with a commitment to quality
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• Approachable and collaborative
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• Skilled at analysing technical issues and identifying effective solutions
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• Passionate about technology and motorsport
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What's on Offer?

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• Salary up to £42,000 DOE
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• Opportunity to support world-class motorsport operations
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• Exposure to cutting-edge technologies
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• A varied role combining operational support and technical projects
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• Work within a highly skilled, collaborative IT team
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• Excellent opportunity to develop specialist Trackside IT expertise
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