IT Team Lead

Hiring for an experienced Level 2 Onsite IT Lead Technician to become the senior technical presence at a dedicated school site in Stevenage. This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students.

You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical contact while delivering high-quality support, driving continuous improvements and leading small IT projects.

\n
• Provide 1st, 2nd and initial 3rd line IT support across hardware, software and network infrastructure.
\n
• Act as the senior onsite technical lead and primary point of contact for school staff.
\n
• Mentor and support Level 1 Technicians and Apprentices.
\n
• Troubleshoot Microsoft 365, Windows Server, Active Directory and networking issues.
\n
• Support classroom technology, AV equipment and end-user devices.
\n
• Investigate and resolve infrastructure issues including switches, Wi-Fi, cabling and network connectivity.
\n
• Manage and prioritise support tickets, ensuring SLA targets are met.
\n
• Maintain accurate documentation, asset registers, user accounts and change records.
\n
• Deliver approved technical changes and small onsite IT projects.
\n
• Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery.
\n

\n
• Previous experience in a 2nd Line or Senior IT Support position.
\n
• Strong knowledge of:\n
  \n
  • Windows Server
  \n
  • Windows 10 & 11
  \n
  • Microsoft 365 (Exchange Online, Teams & SharePoint)
  \n
  • Active Directory & Group Policy
  \n
  • Networking (Switches, VLANs & Wi-Fi)
  \n
  • Hardware diagnostics and repairs
  \n
  • Backup technologies such as Veeam
  \n
  • Imaging and deployment (SCCM, MDT or Intune)
  \n
\n
• Excellent troubleshooting and communication skills.
\n
• Ability to work independently and take ownership of an onsite IT environment.
\n

\n
• Experience mentoring junior IT engineers.
\n
• Previous experience working within the education sector.
\n
• Microsoft Intune / Mobile Device Management.
\n
• Hyper-V or VMware.
\n
• ITIL Foundation certification.
\n
• Apple/iOS device management.
\n
• Knowledge of safeguarding or education-based IT environments.
\n

\n
• Full UK driving licence and willingness to travel to other customer sites when required.
\n
• Enhanced DBS (or willingness to obtain one).
\n
• Professional, customer-focused approach with excellent communication skills.
\n
• Comfortable working full-time onsite within a school environment.
\n

This is an excellent opportunity for a skilled IT Support Engineer looking to step into a leadership role where you'll have ownership of an onsite IT environment, mentor junior engineers and work across a broad range of Microsoft infrastructure technologies while making a real impact within the education sector.