Contracts Administrator Assistant

Administrator (Supporting Contracts Managers)

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• Annual Salary: £27,000 - £28,000
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• Location: Loughton
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• Job Type: Full-time, Permanent
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An exciting opportunity has arisen for an Administrator to join our growing team in Loughton. This role will provide vital administrative support to the Contracts Managers, ensuring the smooth day-to-day running of repairs and maintenance operations. The successful candidate will be highly organised, proactive and confident managing multiple tasks while maintaining excellent customer service standards.

Day-to-day of the role:

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• Provide administrative support to Contracts Managers across various projects and contracts.
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• Raise jobs on the internal system and ensure all relevant details are accurately recorded.
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• Book appointments and repairs into engineers' and surveyors' diaries.
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• Liaise with residents, clients, contractors and operatives via telephone and email.
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• Make outbound calls to schedule works, confirm appointments and provide updates.
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• Maintain accurate records and update internal systems as required.
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• Produce basic reports using surveyors' inspection information, with full training provided.
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• Assist with the coordination and tracking of works to ensure deadlines and service standards are met.
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• Support the wider team with general administrative duties and ad hoc tasks as required.
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• Contribute to the smooth and efficient delivery of contracts through effective organisation and communication.
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Required Skills & Qualifications:

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• Previous administration experience within a repairs, maintenance, construction, housing, property services or similar environment.
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• Strong working knowledge of Microsoft Office packages, particularly Outlook, Word and Excel.
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• Excellent organisational skills with the ability to prioritise a busy workload.
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• Strong attention to detail and accuracy.
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• Confident telephone manner and excellent communication skills.
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• Proactive approach with strong problem-solving abilities.
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• Ability to work effectively both independently and as part of a team.
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• Experience using Joblogic, Totalmobile (Connect) or MCM would be advantageous but is not essential as full training will be provided.
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• Experience working for a local authority, housing association or similar environment would be beneficial.
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