Service Desk Analyst

IT Service Desk Analyst | Swindon | Immediate Start

Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!

The role:

1st Line Support Help Desk IT Support Technician IMMEDIATE START

£14.29ph (Circa £ 26,000)

Swindon - on site 3 days per week (NON - NEGOTIABLE )

35 hours per week. (Temporary with the possibility to go Permanent)

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• Efficiently log IT incidents and service requests using our ticket system.
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• Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
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• Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
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• Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
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• Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
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• Maintain excellent communication skills and a strong desire to assist others.
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