Credit Controller

Time Appointments are currently recruiting on behalf of a thriving business based in Chelmsford who are looking to appoint an experienced Credit Controller within their Finance Department. This is a fantastic opportunity to work for an award-winning business, who reward their employees with a competitive salary and excellent career prospects. The successful candidate will play a pivotal role in managing the company's debtor process, ensuring that outstanding debts are recovered in a timely and professional manner. Key Duties & Responsibilities: * Managing a designated portfolio of insurance broker accounts, ensuring effective collection of outstanding premiums and balances * Conducting regular collection activity through phone calls, emails, and other approved communication channels to secure timely payments * Developing and maintaining positive relationships with broker partners, balancing excellent service with strong debt recovery practices * Addressing and challenging delayed payment trends professionally, escalating high-risk or overdue accounts in line with company procedures * Reviewing and managing aged debt reports, ensuring all collection actions are completed accurately and within agreed timescales. * Investigating payment delays and account discrepancies, collaborating with internal stakeholders to achieve prompt resolution. * Supporting the maintenance of accurate sales ledger records through account reconciliations, statement reviews, and related administrative tasks * Preparing and communicating regular reports on collection performance, outstanding debt positions, and disputed balances to management Skills & Experience Required: * Demonstrable credit control experience, preferably gained from the insurance industry or similar, along with a solid understanding of best practice recovery techniques to maximise the early collection of outstanding debt, whilst ensuring a customer focussed approach * A professional and confident manner, with strong negotiation and problem-solving skills * Proactive and innovative, with a positive 'can-do’ attitude * Strong accuracy and strong attention to detail * Excellent numeracy and literacy skills * Strong problem-solving abilities, with a willingness to adapt and find solutions * Excellent communication skills, both written and verbal * Proven experience of working to deadlines * Ability to work within a fast-paced environment, multi-task and prioritise workloads