Telecare Field Technician

Telecare Field Technician Hours: 37 hours per week Shift Pattern: Monday to Thursday, 9:00am – 5:00pm; Friday, 9:00am – 4:30pm Pay: £13.45 per hour Contract: Temporary to Permanent About the Role: We are looking for a compassionate and reliable Telecare Field Technician to join our team. In this field-based role, you will be responsible for installing, repairing, replacing, and maintaining telecare equipment in customers' homes and supported housing settings. This is a lone-working position, requiring excellent communication skills and the confidence to work independently while providing a high level of customer service. The role operates Monday to Friday, with participation in an on-call rota covering evenings, nights, weekends, and bank holidays. Key Responsibilities: * Install, repair, replace, and maintain telecare equipment at customer locations. * Provide clear guidance and support to service users, ensuring they understand how to use the equipment safely and effectively. * Assess situations and take appropriate action in line with company procedures and training. * Accurately update service user records and maintain relevant documentation using company systems. * Work safely and independently while remaining in regular contact with the wider team. Requirements: * A caring, calm, and empathetic approach, with excellent communication skills. * Confidence working independently in a field-based, lone-working environment. * Willingness to participate in a rolling on-call rota, including nights, weekends, and bank holidays. * Full UK Driving Licence (a company vehicle will be provided). * Basic IT skills and good attention to detail for accurate record keeping. * Willingness to undergo an Enhanced DBS check. Please apply with your CV via the apply button