Receptionist (Admin & Scheduling)

Receptionist (with Admin & Scheduling Duties) Permanent | £32,907 – £34,359 | Full‑time | Office‑based | Tower Bridge, London A leading housing organisation near Tower Bridge is seeking a highly organised and people‑focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys helping residents, and can juggle front‑of‑house duties with detailed administrative and scheduling work. You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in‑house repairs service. The Role As Receptionist, you’ll be responsible for: * Being the first point of contact for residents, visitors, contractors, and colleagues * Logging, tracking and managing repair requests, including damp & mould cases * Scheduling repairs, inspections and follow‑on works for in‑house operatives and external contractors * Applying schedule of rates and priority times to jobs * Coordinating appointments between residents, surveyors and contractors * Maintaining accurate records, trackers, communication logs and compliance documentation * Supporting invoice processing and general admin for the Property Services team * Monitoring progress of works and ensuring jobs are completed on time * Helping compile KPIs and performance information * Promoting the use of CRM and supporting new staff with system training This is a varied, hands‑on role where no two days are the same — perfect for someone who enjoys problem‑solving, staying organised, and delivering excellent customer service. About You We’re looking for someone who brings: * Experience in a receptionist, front‑of‑house or customer‑facing role * Strong administrative skills, ideally within housing, property, or repairs * Confidence communicating with residents, contractors and internal teams * Excellent organisational skills and meticulous attention to detail * Ability to manage competing priorities in a busy environment * Good understanding of repairs, maintenance or compliance processes (desirable) * Experience scheduling operatives or coordinating diaries (desirable) * Proficiency in Microsoft Excel and general office software * A team‑focused, resilient and positive attitude If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage. What’s on Offer * Salary: £32,907 – £34,359 p.a. * Permanent, full‑time role * Office‑based near Tower Bridge * 27 days annual leave plus bank holidays (rising with service) * Local Government Pension Scheme * 2 annual Giveback Days for community volunteering * Supportive, inclusive working culture * Learning and development opportunities * The chance to make a real difference to local residents This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business