Collections Officer

Job Title: Collections Officer Location: 4 days working from home. Salary: Up to £35,000 depending on experience Hours: Monday to Friday 9 am to 5.30 pm Benefits: * 23 days holiday plus bank and public holidays * Simply Health Cash plan * Employee assistance programme * Bupa (after qualifying period) * Free Legal and Conveyance fees * Volunteering days off * Enhanced Maternity and Paternity Leave * Company sick pay * Ongoing learning and development opportunities About the position of the Collections Officer: This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You'll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment. We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team. Responsibilities for the role of Collections Officer: * Manage customer enquiries and arrears cases in line with company policies and regulatory requirements. * Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions. * Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes. * Identify and support vulnerable customers in line with policy and client expectations. * Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns. * Liaise with internal teams and third-party partners to ensure timely and compliant case progression. Experience and skills required for the role of Collections Officer: * Proven experience in arrears, litigation, customer services with a mortgage lender or consumer lending-related business. * Good understanding of the legal and regulatory framework for mortgage lending and administration. * Strong customer-focused approach, with an awareness of Consumer Duty. * Excellent communication skills, both written and verbal, with a high level of professionalism and integrity. For more information regarding the role of Collections Officer, please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days