Facilities Manager

Overview Lead the FM delivery at a Innovation & Technology Centre, covering manufacturing, clean rooms, labs, offices and plant areas. Highly customer‑facing role requiring strong technical leadership, stakeholder management and operational control in a regulated, business‑critical environment. Key Responsibilities * Manage full P&L of approx. £4m, ensuring commercial performance, cost control, WIP and debt management. * Lead stakeholder relationships across Plant, Lab and Manufacturing areas, ensuring service delivery meets all contractual requirements. * Ensure all KPIs, SLAs and programme commitments are achieved with no slippage. * Oversee all PPM and reactive maintenance, ensuring compliance, accurate CAFM updates and timely completion. * Support and guide the engineering team on technical issues, leading from the front and coaching where required. * Maintain compliance with statutory, regulatory and contractual obligations including GMP/GxP, SHEQ and ISO‑aligned QMS. * Operate and oversee Permit to Work, contractor control and risk management processes. * Produce accurate monthly reports, performance updates, risk analysis and improvement actions. * Drive continuous improvement, best practice and high‑performance culture across the FM team. * Act as primary on‑site customer contact, ensuring strong relationships, proactive communication and high satisfaction. Required Background * Minimum 10 years FM management experience, ideally in pharmaceutical or similarly regulated/critical environments (Data Centres, Banking, Defence). * Hard FM technical qualification in a relevant engineering field. * Strong leadership capability with experience developing multi‑disciplinary teams. * Knowledge of GMP/GxP, SOP development and regulated operations. * Proficient with CMMS/CAFM systems (Maximo preferred) and Microsoft Office. * Full clean driving licence, able to pass DBS, willing to join out‑of‑hours rota and occasional weekend work. Key Attributes * Customer‑focused, solutions‑driven, able to manage multiple stakeholders. * Strong communicator, organised, self‑motivated and able to work under pressure. * Technically competent, commercially aware and able to maintain a safe, compliant environment