IT Technician (1st & 2nd Line)

IT Technician (1st & 2nd Line)£28,000-£35,000On-Site 5 Days (Near Colchester)This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.Please note, this role is based on site 5-days near Colchester.Key Requirements\n

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• Provide 1st and 2nd line support for hardware, software and user issues
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• Act as a first point of contact for IT incidents and service requests
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• Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
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• Assist with Azure/Entra ID user administration, permissions and access management
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• Manage and resolve tickets in line with agreed service levels
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• Deliver excellent customer service and clear communication to end users
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• Work collaboratively with the wider IT team to resolve technical issues and improve service delivery
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Key Experience\n

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• Previous experience in a 1st and/or 2nd Line IT Support role
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• Experience supporting Microsoft 365 environments
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• Knowledge of Azure and Entra ID administration
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• Experience working with service desk or ITSM ticketing systems
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• Strong troubleshooting skills across hardware, software and remote support environments
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• Familiarity with Intune, SCCM or similar endpoint management tools
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• Experience supporting Microsoft Dynamics 365 CRM would be advantageous
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• Understanding of ITIL principles or an ITIL certification would be beneficial
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• Strong communication skills with the ability to build effective relationships with users across the business
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Apply Now!