Service Delivery Manager

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.

You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.

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• Manage service delivery in line with SLAs and KPIs.
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• Lead service reviews, reporting and governance meetings.
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• Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
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• Act as the main escalation point for service-related issues.
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• Coordinate delivery across multiple teams and suppliers.
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• Drive service improvements using operational data and performance metrics.
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• Build strong relationships with customer and internal stakeholders.
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Essential

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• Experience as a Service Delivery Manager in a managed services environment.
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• Strong knowledge of ITIL service management.
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• Experience managing business-critical services and multi-vendor environments.
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• Ability to manage stakeholders and communicate effectively.
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• Experience with SLA/KPI reporting and continuous service improvement.
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Desirable

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• Experience with AWS or Azure.
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• Knowledge of ServiceNow, Jira or similar tools.
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• Experience supporting digital or eCommerce platforms.
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• Background in travel, aviation or other high-volume environments.
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• Competitive salary and benefits.
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• Flexible hybrid working.
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• Opportunity to work on a large-scale enterprise platform using modern cloud technologies.
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• Ongoing professional development and career progression.
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