Account Manager

Account Manager Epsom, Surrey | Office-based with hybrid after probation | Full-time Up to £40,000 basic salary + commission

You must have the right to work without needing sponsorship.

THE OPPORTUNITY

We're recruiting on behalf of a well-established and fast-growing software company, recognised as one of the fastest-growing tech suppliers to the UK public sector. Due to continued growth, they're looking for a proactive and client-focused Account Manager to join their team.

In this role, you'll manage a portfolio of customers — primarily across central government, local councils and NHS trusts — helping them get the most value from a trusted communications and engagement platform. If you have a genuine interest in the public sector and a talent for building lasting client relationships, this is a fantastic opportunity to grow your career in a mature, innovative tech business.

KEY RESPONSIBILITIES

Client Relationship Management

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• Serve as the main point of contact for a portfolio of customers, managing requests for services and support
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• Build strong, trusted relationships with clients across all stages of the contract lifecycle
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• Understand client goals, challenges and priorities to ensure alignment with the platform's capabilities
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• Identify the communication and engagement needs of different customer stakeholders
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Solution Development & Delivery

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• Gather and interpret customer requirements to propose tailored solutions
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• Provide clear advice and guidance on the effective use of the products and services
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• Deliver training and onboarding sessions to support successful platform adoption
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• Proactively identify opportunities to promote relevant features that drive client value
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Service Performance & Issue Management

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• Monitor and report on contractual deliverables to ensure all obligations are met
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• Collaborate with internal teams to resolve service issues promptly and effectively
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• Assist in identifying workarounds or permanent fixes for client-reported issues
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Commercial Support

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• Support the preparation of responses to pre-qualification questionnaires and tender invitations
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• Contribute to upselling and renewal opportunities through strong client knowledge and engagement
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WHAT WE'RE LOOKING FOR

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• Proven experience in account management, customer success or a similar client-facing role
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• Experience working with or selling to public sector clients is a strong advantage
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• Excellent relationship-building and communication skills
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• Commercially aware with the ability to identify growth and renewal opportunities
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• Organised, proactive and able to manage multiple accounts simultaneously
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• A professional, credible manner with high standards of integrity
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PACKAGE & BENEFITS

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• Up to £40,000 basic salary plus commission
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• Private health insurance (after year one)
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• Company pension scheme
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• Career progression — work alongside the Account Director with a clear path to senior or strategic roles
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• Opportunity to influence product development, customer strategy and innovation projects
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• Friendly, supportive team culture with genuine room to grow
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WORKING HOURS & LOCATION

This is a full-time, office-based role. Working hours are Monday to Friday, 9am–6pm. The office is based in Epsom, Surrey

Flexible hybrid working is available after the successful completion of a 6-month probation period.

HOW TO APPLY

If you're an experienced Account Manager with a passion for client relationships and an interest in the public sector, we'd love to hear from you. Please apply with your CV and we'll be in touch.