ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level)Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.Key ResponsibilitiesServiceNow Development & Delivery\n

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• Analyse business requirements and translate them into scalable ServiceNow solutions
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• Configure and customise ServiceNow applications in line with best practices
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• Develop Proof of Concepts (POCs) to validate solutions prior to deployment
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• Implement new modules, platform enhancements, and architectural changes
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• Design and build integrations with third-party systems where required
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Process Optimisation & Automation\n

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• Identify opportunities to streamline and automate workflows
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• Deliver solutions that improve operational efficiency and user experience
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• Support innovation using ServiceNow capabilities, including Now Assist features
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Quality & Standards\n

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• Collaborate closely with QA teams to ensure robust, high-quality deliverables
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• Follow ServiceNow coding standards, design principles, and community guidelines
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• Ensure solutions are scalable, secure, and aligned with long-term platform strategy
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Stakeholder Collaboration\n

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• Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
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• Engage with technical and non-technical stakeholders to gather and refine requirements
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• Communicate effectively across teams to ensure alignment and successful delivery
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Reporting & Insights\n

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• Develop dashboards and reporting capabilities within ServiceNow
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• Provide insights to support operational decision-making and performance tracking
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Required Skills & ExperienceEssential\n

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• Proven experience working with the ServiceNow platform (development, configuration, and customisation)
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• Strong understanding of ServiceNow capabilities and architecture
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• Experience with:\n
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  • IT Service Management (ITSM)
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  • Customer Service Management (CSM)
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• Exposure to Now Assist (AI-driven capabilities) within ServiceNow
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• Experience delivering solutions in UK public sector or regulated environments
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• Solid understanding of Agile methodologies and delivery frameworks
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• Strong communication and stakeholder management skills
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Desirable Skills\n

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• Experience with ServiceNow integrations and advanced platform features
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• Broader module exposure beyond ITSM/CSM
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• Agile certifications or formal training (e.g. Scrum)
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Qualifications & Certifications\n

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• Relevant ServiceNow certifications such as:\n
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  • Certified System Administrator (CSA)
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  • Certified Application Developer (CAD)
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  • CIS-ITSM / CIS-CSM (preferred)
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• Additional certifications are advantageous
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Location & Travel\n

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• Hybrid working model
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• Travel to client offices in London, Leeds, and Exeter as required\n
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  • Quarterly PI planning sessions
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  • Occasional in-person workshops
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• Some overnight stays may be required
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• Travel and expenses are not billable
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