365 Email & App Support - FTC

Position: Email & App Support - 12 months FTC

Location: Hemel Hempstead

Salary: £30k - £35k

Benefits:

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• Free Lunch
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• Free Refreshments
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• Pizza Friday
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• Chocolate draw
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• Free Parking
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• Fruit / Snacks
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• Break out room
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• Flexible time
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Summary Role:

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• Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from
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• Supporting Windows 11/10/7 end user support
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• Supporting Mac OS
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• Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.
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• Creation and maintenance of users and groups in 365, seeking approval when required
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• Being on hand and available when needed physically in the office
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• Remotely supporting offices from around the world
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• Maintain on premise AD
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• Troubleshooting email issues through Mimecast and Exchange 365
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• Ensuring newly built laptops are connected to InTune
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• Support various company applications and systems:
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• Deskbird - used for schedule management, hot desk and parking space booking
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• KnowBe4 - used for our cyber security training
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• Sophos - used for endpoint antivirus and firewall management across the offices
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• Synology - used for NAS in various offices and locations
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• Microsoft Dynamics - used by the Commercial team for CRM
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• Ubiquiti - used for wifi in the UK office
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• Meraki - not currently licensed, but there are still active devices plugged in in various offices
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• CodeTwo - used to apply signatures on our Exchange emails
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• Being in charge and staying on top of the IT Support mailbox
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Keeping the inbox up to date and tidy

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• Responding to each email as it comes in, there are some standard templates when needed
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• Information gathering for any tickets that need to be escalated
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• Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc.
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• Managing starters and leavers
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• There is a document to be kept up to date, where you can also keep track of when this is done
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• Following the process for each starter and leaver, there is a document on each process
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• Maintaining the IT documentation
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• Ensuring user guides are kept up to date
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• Maintaining the distribution lists spreadsheet as groups are created/deleted
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• Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout
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• Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G)
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• Making sure toner for printers are kept in stock, replacing in the printers as needed
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Ordering new license as required, adobe, Microsoft 365

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.