Administrator Coordinator

Order Processing & General Administration Assistant

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• Location: Ipswich
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• Job Type: Full-time
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• Salary: Competitive, DOE
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We are seeking a highly organised, observant, and proactive individual to join our family-run business as an Order Processing & General Administration Assistant. This role involves processing customer orders, providing administrative support, maintaining accurate financial records, and assisting with general office duties to support the smooth day-to-day operations.

Day-to-day of the role:

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  Order Processing:

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  • Process customer orders accurately and efficiently.
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  • Prepare invoices, delivery notes, purchase orders, and customer installation packs.
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  • Coordinate with customers, suppliers, and the warehouse regarding order status.
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  • Track and monitor orders from receipt through to delivery.
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  • Resolve order discrepancies and customer queries promptly.
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  • Maintain accurate customer and product records.
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  General Administration:

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  • Answer telephone calls and respond to emails professionally.
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  • Maintain filing systems and office records.
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  • Schedule appointments with customers.
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  • Prepare reports, correspondence, and other documentation.
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  • Provide administrative support to management and other departments.
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  • Assist with maintaining company CRM system and records.
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  Accounts:

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  • Raise sales invoices and process purchase invoices.
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  • Record receipts, payments, and banking transactions.
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  • Reconcile supplier and customer accounts.
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  • Assist with chasing customers for outstanding invoices.
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Required Skills & Qualifications:

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• Previous experience in order processing and administration
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• Good understanding of bookkeeping principles.
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• Proficient in Microsoft Office (Word, Excel, Outlook).
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• Experience with accounting software (e.g., Sage, Xero).
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• Excellent organisational and time management skills.
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• Strong attention to detail and accuracy.
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• Good communication and customer service skills.
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• Ability to prioritise workload and work independently.
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• GCSEs (or equivalent) including Maths and English.
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• Previous office administration experience preferred.
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Personal Attributes:

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• Reliable and trustworthy.
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• Positive, proactive attitude.
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• Strong problem-solving skills.
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• Professional and courteous manner.
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• Able to work well as part of a small team.
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• Flexible and willing to assist across different areas of the business.
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Benefits:

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• Employee Assistance Programme (EAP)
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• Company pension
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• Attendance bonus or 3 days paid sick leave
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Working Hours:

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• Office-based only from 7:30 am – 4:30 pm (1-hour unpaid lunch)
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To apply for this position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Andrea Cureton -