2nd Line Engineer

2nd Line Support Engineer Location: Cheltenham Rate: £200 per day (Inside IR35) Benefits: Immediate start, remote working, short-term contract opportunity Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment.What you’ll do: \n

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• Provide 2nd line support for hardware, software, and network issues
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• Troubleshoot and resolve escalated tickets from 1st line support
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• Support Microsoft environments including Office 365 and Windows OS
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• Manage user accounts, permissions, and access requests
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• Contribute to documentation and continuous improvement of support processes
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You’ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained.What we’re looking for: \n

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• Proven experience in a 2nd line support role
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• Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory)
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• Experience with ticketing systems and SLAs
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• Solid troubleshooting and problem-solving skills
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• Strong communication skills with a customer-focused approach
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The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment.Why join? \n

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• Immediate start available
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• Fully remote working
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• Opportunity to support a dynamic and busy IT function
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• Gain experience in a high-demand contract role
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Apply now to secure a quick start in a fast-moving support environment.