Skip to main content
Posted 21 July, 2026

IT Support Technician - Cheshire

Adria Solutions
Wilmslow, ENG, GB Full Time

Job Description

IT Support Technician - Near Wilmslow, Cheshire \n

We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.

\n

We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.

Key Responsibilities \n
    \n
  • Respond to and resolve technical queries and incidents, owning the resolution process.
    • \n
  • Prioritize incoming support requests effectively.
    • \n
  • Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
    • \n
  • Drive service improvements and contribute to process enhancements.
    • \n
  • Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
    • \n
  • Ensure all service-level agreements (SLAs) are met.
    • \n
  • Escalate technical issues as required.
    • \n
  • Perform routine software and hardware configuration and installations.
    • \n
  • Deliver excellent customer service, ensuring users are updated throughout the resolution process.
    • \n
  • Recommend improvements to team performance and operational efficiency.
    • \n
Key Skills & Experience \n
    \n
  • Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
    • \n
  • Experience with Azure Active Directory maintenance.
    • \n
  • Desktop support experience for Windows 11 and macOS systems.
    • \n
  • Device management and monitoring experience, including Entra ID.
    • \n
  • ITIL Foundation knowledge, ideally certified.
    • \n
  • iOS/iPhone/iPad support and configuration.
    • \n
  • Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
    • \n
\n

Desirable Skills:

\n
    \n
  • LAN/WLAN administration (HP Procurve, Cisco Meraki).
    • \n
  • VOIP telephony systems (RingCentral, 3CX).
    • \n
  • Mobile device management experience.
    • \n
Benefits: \n
    \n
  • Training and Development opportunities
    • \n
  • 4 days office based - 1 day remote
    • \n
  • Onsite Parking
    • \n
Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire