2nd Line IT Support Engineer

2nd Line IT Support Engineer

Location: Onsite Hemel Hempstead

Salary: Up to £33,000 + Benefits

Are you an experienced IT Support Engineer looking for a varied onsite role where you can make a real difference to end users?

We're looking for a customer-focused 2nd Line IT Support Engineer to join a growing technology team, providing hands-on support across a busy business environment. This is a fantastic opportunity for someone who enjoys troubleshooting technical issues, supporting users face-to-face, and working with a wide range of modern Microsoft technologies.

What you'll be doing

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• Providing 1st and 2nd line technical support for hardware, software and user issues.
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• Supporting Windows and Microsoft 365 environments, including Outlook, Teams, SharePoint and OneDrive.
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• Configuring, deploying and maintaining laptops, desktops, mobile devices, printers and other IT equipment.
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• Managing user accounts, onboarding and offboarding processes.
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• Troubleshooting hardware, software and networking issues.
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• Logging, updating and resolving tickets within agreed service levels.
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• Assisting with system updates, endpoint security and small IT projects.
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• Working closely with senior technical teams to resolve more complex issues.
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What we're looking for

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• Previous experience in a 2nd Line IT Support or similar technical support role.
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• Strong knowledge of Microsoft Windows and Microsoft 365.
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• Experience supporting end-user devices and peripherals.
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• Excellent troubleshooting and problem-solving skills.
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• A customer-first approach with strong communication skills.
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• Full UK driving licence.
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• Experience with Active Directory or helpdesk systems would be advantageous.
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What's on offer

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• Salary up to £33,000.
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• Opportunity to work with a wide range of technologies.
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• Supportive team environment with ongoing learning and development.
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• A varied role where no two days are the same.
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• Long-term career progression within a growing technology business.
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If you're passionate about delivering excellent IT support and enjoy working directly with users, we'd love to hear from you.