2nd Line Support Technician

Job title: 2nd Line Support Technician

Salary: up to £36k

Location: Cambridge

My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.

Responsibilities:

\n
• Setting up and supporting small and medium business networks
\n
• Supporting PCs and servers remotely and on-site (Win7/8/)
\n
• Installing business computer systems
\n
• Office 365 maintenance, installation and migration
\n
• Microsoft Exchange 2007/2010/2013/2016
\n
• Setting up email accounts and website hosting (Linux and Windows)
\n
• Managing WHM web servers and DNS
\n
• Administration of IP Phone systems (via web-based interface)
\n
• Supporting customer applications.
\n

Attributes:

\n
• Previous experience working for an MSP or Software house would be desirable
\n
• Team player
\n
• Keen to learn
\n
• Confident communicating over the phone
\n