2nd Line Engineer

Role - 2 Line EngineerLocation - NewcastleSalary - £35,000

Hiring ASAP!!!!

Fancy solving real problems for real clients, on real infrastructure - not just tickets?We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact.This isn't a role where you'll be stuck doing the same five fixes on repeat. You'll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong.

What You'll Be Doing

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• Delivering first-class 1st/2nd line support and being the go-to for client IT queries
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• Diagnosing everything from desktop hiccups to server-level issues, under time pressure and loving it
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• Keeping Active Directory, GPOs and Exchange running smoothly
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• Getting stuck into networking - TCP/IP, VLANs, firewalls, wireless configs
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• Working with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuard
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• Managing backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDS
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• Becoming the office expert on O365 and MFA
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• Documenting your wins so the whole team levels up
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What You'll Bring

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• 3+ years in a similar IT role, ideally MSP or customer-facing
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• A genuine passion for enterprise tech - networking, servers, endpoints, cloud, security
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• Confidence with Microsoft 365, Azure, Windows Server and AD
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• Exposure to cyber security tools - firewalls, web filters, advanced protection
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• VMware/Hyper-V experience, and ideally some Veeam know-how
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• Bonus points for Mac support experience
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• Certifications a plus: Microsoft Azure/365, VMware VCP, Citrix, Veeam
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• Willingness to travel to client sites across the UK when needed
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Our CultureOur values drive everything. We're a fun, fair place to work where people are genuinely supported to grow - with Culture Champions making sure that's more than just words on a wall.

Ready to Jump In?Apply with an up-to-date CV to be considered!