IT Support Engineer

We are pleased to be working with an expanding IT and telecom system consultancy seeking a technically capable IT Support Engineer to join their small but growing team providing remote and onsite support to customers and assisting with the management of network and infrastructure environments.

Responsibilities:

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• Provide 1st and 2nd line support to customers.
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• Troubleshoot hardware, software, networking, and connectivity issues.
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• Configure and deploy PCs, laptops, mobile devices, and peripherals.
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• Administer Microsoft 365 user accounts and services.
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• Assist with firewall administration and network security.
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• Monitor customer systems and proactively resolve issues.
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Experience:

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• Minimum 1-2 years' experience in an IT support role.
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• Good understanding of networking fundamentals.
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• Experience of configuring and troubleshooting
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• Experience with Microsoft 365 administration.
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• Excellent communication skills and customer-focused approach.
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• Desirable skills would include experience with Microsoft Entra ID (Azure AD), Intune device management, Windows Server administration and Hyper-V or VMware.
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In return candidates can expect to receive a competitive salary and flexible working as well as plenty of development and upskilling opportunities.