FM Development & Delivery Manager
Job Description
We are looking for a driven and experienced Development & Delivery Manager (FM) to join our growing team. This is a dynamic role combining business development with operational leadership, where you will play a key part in winning new business and delivering high-quality Facilities Management solutions.
\nThis role blends commercial business development with operational leadership. You will represent FRG’s Facilities Management offering to prospective clients and oversee the delivery of high-quality, end-to-end FM solutions, including:
\nSoft FM services: Security, Cleaning, Laundry, Waste Management, Reception, and other support services
\nHard FM services: Mechanical & Electrical maintenance and statutory compliance, delivered through FRG’s specialist sister company to provide a seamless, single-source service
\nThe successful candidate will be an experienced FM professional with a strong track record in compliant service delivery, business development, and client relationship management.
\nFirst Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions.
\nWe distinguish ourselves through the integration of cutting-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.
About the Role\nBusiness Development & Growth:
\nIdentify and secure new business opportunities across key sectors
\nBuild strong relationships with prospective and existing clients
\nLead client presentations, site visits, and solution workshops
\nSupport tenders, pricing strategies, and contract negotiations
\nDevelop strategic account plans to maximise revenue growth
\n\nService Delivery & Mobilisation:
\nLead the mobilisation of new contracts, ensuring seamless go-live
\nOversee the delivery of integrated FM services
\nCoordinate Soft FM services (e.g. Cleaning, Security, Waste, Reception)
\nWork closely with our specialist partner for Hard FM (M&E services)
\nEnsure all KPIs, SLAs, and compliance standards are achieved
\n\nAccount & Relationship Management:
\nAct as a senior point of contact for key clients
\nDrive client satisfaction, retention, and long-term partnerships
\nIdentify opportunities for service improvement and contract growth
\n\nCommercial Performance:
\nDeliver against revenue and gross margin targets
\nManage contract profitability and pipeline growth
\nSupport renewals, extensions, and upsell opportunities
\n\nLeadership & Collaboration:
\nWork closely with operational teams to ensure high-quality service delivery
\nBuild strong relationships with our Hard FM delivery partner
\nProvide leadership during contract mobilisation and implementation
\nSupport and mentor operational teams where appropriate
\nPromote a culture of safety, compliance, and continuous improvement
\n Requirements\nEssential:
\nProven experience within Facilities Management
\nStrong track record in business development and contract delivery
\nExperience delivering integrated Soft and Hard FM services
\nCommercially astute with strong financial awareness
\nExcellent communication, presentation, and stakeholder management skills
\nAbility to manage complex contracts and senior client relationships
\nFull UK driving licence
\n\nDesirable:
\nIWFM qualification (or equivalent)
\nNEBOSH or IOSH certification
\nExperience in sectors such as healthcare, education, commercial, or public sector
\nKnowledge of Mechanical & Electrical services
\nExperience with tenders and procurement frameworks
