ServiceNow Specialist - ITSM - SC Cleared

ServiceNow Specialist (ITSM)

London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required

My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions.

Key Responsibilities

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• Design and deliver ServiceNow ITSM solutions
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• Configure platform components (Business Rules, Client Scripts, Flow Designer)
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• Gather and translate business requirements into technical solutions
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• Manage core ITSM modules (Incident, Problem, Change, Request)
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• Work with CMDB and CSDM frameworks
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• Build and support integrations (REST/SOAP APIs, IntegrationHub)
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• Lead stakeholder workshops and solution design sessions
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Essential Skills

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• Active SC Clearance (must already hold)
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• Proven experience with ServiceNow ITSM implementations
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• Strong configuration and development experience within ServiceNow
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• Knowledge of CMDB and ServiceNow data model
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• Experience with integrations (APIs, data mapping)
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• Ability to translate business requirements into technical solutions
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Desirable

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• ServiceNow certifications (CSA, CIS, CAD)
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• Exposure to ITOM, CSM or AI modules
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• Experience with eBonding / Service Exchange
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If the role aligns with your experience please apply with your updated CV