CargoWise Support Operator

We are recruiting for a CargoWise Support Operator to join our client’s team based near Heathrow. This is an excellent opportunity for someone with a background in the freight industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role.

Working Hours: Monday to Friday

Salary: £33,000 – £35,000

Working Hours: Monday to Friday

Key Responsibilities

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• Deliver first-line support for CargoWise users, resolving system errors, access issues, and general queries
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• Manage and track support tickets through to resolution within agreed service levels
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• Escalate complex issues to second-line or external support when required
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• Assist with CargoWise projects, including system upgrades, integrations, and implementations
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• Support testing processes, including UAT and post-implementation reviews
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• Maintain system documentation and user guides
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• Provide support across Microsoft Office applications such as Outlook, Excel, Word, and Teams
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• Offer basic network and infrastructure support, troubleshooting connectivity issues
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• Liaise with external IT suppliers, including coordination and procurement tasks
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• Monitor system performance and identify opportunities for improvement or automation
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• Provide user training and guidance to enhance system usage
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Personal Attributes

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• Strong attention to detail with a logical approach to problem-solving
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• Clear communication skills, able to explain technical issues to non-technical users
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• Organised and able to manage multiple priorities effectively
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• Proactive, adaptable, and resilient in a busy environment
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• Analytical mindset with strong problem-solving ability
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• Team-focused with a commitment to high service standards
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• Willing to learn and adapt to new technologies
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• Professional and trustworthy when handling sensitive information
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Qualifications and Experience

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• Proven CargoWise experience is essential
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• Experience supporting or delivering system-related projects
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• Good working knowledge of Microsoft Office, particularly Excel
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• Basic understanding of IT
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• Experience using helpdesk or ticketing systems is advantageous
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If you have the relevant experience and are looking to develop your career within a dynamic logistics environment, we would be keen to hear from you. Please apply with your CV.