2nd Line Engineer / NOC Engineer - URGENT

NOC Engineer (Training Provided for Strong 2nd Line Engineers)

Location: Near Wembley (Datacentre Based)

If you are currently working as a 2nd Line Engineer and are looking to move into a NOC role, our client is happy to provide the training and support to help you make that transition.

Shift Pattern: 24/7 Rotating Shift Pattern (Days & Nights)

Our client is a leading Managed Service Provider (MSP) supporting global hedge funds, investment firms and banks.

Key Responsibilities

\n
• Monitor and prioritise incoming NOC tickets and system alerts, ensuring issues are responded to and escalated where required.
\n
• Monitor a wide range of infrastructure including servers, networks, firewalls, cloud services, applications and datacentre environments.
\n
• Respond promptly to incidents, outages and performance issues.
\n
• Track incidents through to resolution, ensuring all updates are accurately documented.
\n
• Communicate effectively with customers, internal teams and third-party suppliers regarding incidents and service updates.
\n
• Carry out basic datacentre activities including server racking, hardware installation and network patching.
\n
• Support a business-critical 24/7 operational environment where service availability is paramount.
\n

Skills & Experience

\n
• Previous experience in a 2nd Line Infrastructure Support, Service Desk
\n
• Strong troubleshooting and incident management skills.
\n
• Good knowledge of Microsoft technologies, including Windows Server and Microsoft 365.
\n
• Experience supporting cloud-based infrastructure and backup solutions.
\n
• Comfortable working a rotating 24/7 shift pattern.
\n
• Excellent communication skills with a proactive approach to problem-solving.
\n

You will receive ongoing training and an opportunity to develop your career within Network Operations.

Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding the collection and use of your personal data. By applying for this job you accept the Privacy Policy